We regularly receive questions from our customers. Here is a list of the most frequently asked ones:

1) What payment methods do you accept?

Currently, we accept various payment methods, including PayPal, Visa, and MasterCard.

2) My order hasn’t arrived yet. Is this normal?

As stated in the product description, delivery usually takes 1 to 3 days in most cases.

If it has been more than a week, please be patient—your item is on its way.

If your order has not arrived after a maximum of 1 week, we will provide a full refund. This is an extremely rare occurrence.

3) I want to cancel my order. Is it possible?

Simply send us an email, and we will cancel your order and issue a refund within 30 days.

4) Some items are missing from my box. Where are they?

We work with multiple suppliers. When you place an order, each supplier ships their product separately. Therefore, you may receive multiple packages even if you placed a single order.

5) Do you ship internationally?

Yes, we ship worldwide. However, free shipping is only available for Switzerland. If you want us to ship outside of Switzerland, send us an email, and we will inform you of any additional costs.

6) How can I contact you?

If your question is not answered on this FAQ page, you can write to us at [email], and our customer service team will do their best to respond within 24 hours.

CHANGES, RETURNS, AND REFUNDS

7) I changed my mind about my item. What should I do?

If you changed your mind about your order, send us an email with your order details, and we will take care of it. Please note that any order changes must be made within 2 hours of the initial purchase. There will be no additional fees.

8) Can I change my item after receiving the confirmation email?

Unfortunately, no. Once an item has left our warehouse, it is considered final and cannot be changed—it would then be considered a return.

9) What if my order is missing an item?

If an item is missing from your order, you can either receive the same item or get a refund for its value. The customer is our priority.

10) I don’t like my item. Can I return it?

Returns are accepted only within 2 days of receiving the package. However, to ensure a refund, all returned products must be in perfect condition. Return shipping costs are your responsibility. Proof of postage must be sent to us by email as proof of return.

Promotional items are not eligible for returns.

As long as the returned order is in perfect condition, exchanges are possible. Send us an email, and we will handle the rest. Return shipping costs are your responsibility, but we will cover the shipping cost for the replacement item.

REFUNDS AND CANCELLATIONS

11) How long do refunds take?

Refunds may take up to 14 business days, depending on the payment method used during the purchase.

12) I still haven’t received my refund. What should I do?

If you haven’t received your refund after 14 business days, please contact us immediately via email.

13) What is your refund policy?

All purchased items are eligible for a refund, subject to management’s review and approval under the following conditions:

1. Return requests must be made within 2 business days of delivery.

2. All items must be returned in their original condition, including all parts and tags.

3. Damaged, defective, or incorrect products may be exchanged.

4. Order cancellations must be made before shipping. Management reserves the right to reject any cancellation requests made after the order has been shipped or more than 5 hours after the initial purchase.

5. Return shipping costs are the buyer’s responsibility unless the product is defective.

6. Management reserves the right to refuse any return or refund. Each case is subject to the company’s sole discretion.

7. The company is not responsible for errors in the shipping address provided by the customer. The product must be returned before any refund can be issued.

Any address changes are subject to management’s approval, and shipped or completed orders cannot be modified.

1) What payment methods do you accept?

We accept Visa, MasterCard, PayPal, and other major credit cards. You can view all available payment options at checkout.

2) How long does shipping take?

Shipping times vary depending on your location:

• Local orders: 1-3 business days

• International orders: 7-14 business days

Once your order is shipped, you will receive a tracking number via email.

3) Can I cancel or modify my order after placing it?

• Cancellations: You can cancel your order within 2 hours of purchase by contacting us at [your email].

• Modifications: Unfortunately, orders cannot be modified once they are confirmed. If necessary, you can cancel and place a new order.

4) Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Free shipping may apply to certain regions—check our shipping policy for details.

5) What if my order is delayed?

If your order is delayed beyond the estimated delivery time, please check your tracking information. If your package is still missing after [X days], contact our support team at [your email].

6) What if my order is missing an item?

If an item is missing from your order, it may have been shipped separately. Please check your email for multiple tracking numbers. If the item is still missing, contact us, and we will resolve the issue.

7) What is your return policy?

• Returns: Accepted within [X days] of delivery. Items must be unused, in original packaging.

• Refunds: Processed within 14 business days after we receive your return.

• Exchanges: Available for damaged or defective items.

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective.

8) How do I request a return or refund?

To request a return or refund, email us at [your email] with your order number and reason for return. Our team will guide you through the process.

9) My item arrived damaged or defective. What should I do?

We’re sorry for the inconvenience! Please email us within 48 hours of receiving your order with photos of the damaged item, and we’ll arrange a replacement or refund.

10) I haven’t received my refund. What should I do?

Refunds typically take 5-14 business days to process, depending on your bank or payment provider. If you haven’t received your refund after this time, please contact us.

54 Fue du Ban de La roche 67000 Strasbourg 

+33751445609

inayajasmineofm@gmail.com